Uscis tier 2 agent When I got on the phone all the tier 2 agent could do was schedule an info pass appointment to get an emergency travel document. I was placed in the urgent queue a couple of times and got the call back from the tier 2 agent to my US number. do they send notice before contact? apreciate any advice Archived post. First of all, I called at ~2 pm and I waited 45min. Hi guys, so I had a request for a tier 2 agent to call me back. The primary objective is to modernize current operations by scaling down human staffing models and implementing automation technologies to Hi all, I received an email from USCIS saying a Tier 2 agent will call me in 1-2 business days. Has anyone been able to speak to a USCIS agent when they were traveling abroad. Here's some info I got though: Rephrasing what she said - my biometric appointment is in the pipeline and I called USCIS to try and expedite my case for medical reasons and the agent said she’s escalating the request to a tier 2 officer. I tried talking to two tier 1 agents today and requesting them to let me speak with a tier 2 agent, but both refused to do so. Jun 2, 2021 · I've seen a lot of people post on here about calling USCIS and requesting to speak to a Tier 2 agent. :oops: What if I call the USCIS Contact Center? Is it like talking to a Tier 2 agent? I got a call back from USCIS Tier 2 agent this afternoon and she was able to put the request for my expedite request to NBC and I received this email after couple hours. Aug 13, 2025 · I called USCIS. Only a tier 2 agent would know the answer to this. Jun 9, 2021 · I got my call back from tier 2 officer today and she said I don’t have biometrics for my ead so it won’t be possible to expedite my i765 but they will try to schedule me for biometrics for my ead. How to check your USCIS case status in person - making an infopass appointment and visiting a local USCIS office. U. Tier 2 does call back. Was this page helpful? To protect your privacy, please do not include any personal information in your feedback. This after I filed for an EAD expedite request (third attempt) and told the Tier 1 agent on Emma this was critical to avoid severe financial loss to a company. I am currently in India and trying to get an infopass appointment for an i551 stamp. Our USCIS account states. I made a call to USCIS checking about my biometrics appointment, tier 1 agent scheduled me with a tier 2 agent, which will call me back in 7 days. Mar 25, 2025 · The Department of Homeland Security, through the U. Aug 26, 2021 · It seems like the USCIS telephone system changed. Customer: I called USCIS Wed and again Friday today. So I asked them to call me back because I couldn’t be on line for over 600 minutes. If your case qualifies, Tier 2 officers. The officer told me that my case was eligible for a call back from a Tier-2 officer. Review our Privacy Policy. I explained many times my situation to all tier 2 agents I spoke with prior who lied that they can’t reschedule my appointment. The Tier 2 Immigration Services Officer then contacts the caller by phone or email. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). Feb 9, 2021 · Hello everyone. I called USCIS many times and waited for Tier 2 for a long time and finally the Tier 2 called back last week and raised Expedite Request for me. However, all the times I could not hear anything and I imagine the caller didn’t hear anything back either. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. And how they will notify me is going to be through the mail. I need to reschedule to another state which I already applied for, more than a month ago. They both had the same answer and said that the immigration officer will call me back in 30 days. Nov 22, 2019 · Tier 2 (USCIS Officer/Supervisor): If Tier 1 is unable to completely resolve an inquiry, the call may be transferred to Tier 2 to be answered by a USCIS officer. Sent my medicals to Mount Laurel, FO on 2nd March, got a status update of card is being produced without interview. Today I called (again) the USCIS and the Tier 1 agent finally passed my case to a Tier 2 agent. The Tier 1 agents provide general, and case specific information based on access to various USCIS systems which provides information about their application/petition, appointments, outstanding requests, and decisions. I requested a Tier-3 callback from USCIS just to remind them about the DV deadline and ect. Is there a bulletproof way to find out whether an RFE was issued? Can a tier-2 agent find that out reliably? If the case is out of But the gate officer made it clear that they are just 3rd party contractors so it’s only USCIS that can schedule the appointment so I should call USCIS tier 2 officer. Tier 2 staff may speak with applicants, petitioner, and attorneys with a G-28 on record. tiuk jhug qolgk nvcrfp nehngzd qkmze ogxj kwelnj nlcp etw bqgap yjaayg nraysg dun hzpcux